Terms of Service and Privacy Policy
Effective date: January 1, 2026
This Privacy Policy and Terms of Service (“Policy”) describe how The Counter Signal (“we,” “our,” or “us”) collects, uses, and shares your personal information when you subscribe to or interact with our publications on Substack and other platforms we operate. By providing your personal information, you agree to the practices described below.
1. Information We Collect
We may collect the following personal information when you subscribe, donate, or otherwise interact with us:
Name
Email address
Phone number
Payment information (when making donations or purchases)
Any other information you choose to provide
2. How We Use Your Information
We use the information we collect for the following purposes:
To send you email newsletters, updates, and announcements
To send you subscription and fundraising appeals, and information about supporting our work
To send you promotional or commercial offers related to our publications or partners
To send you text messages (SMS/MMS) about the above, if you have provided your phone number
To process donations, purchases, or subscriptions you make
To comply with legal and regulatory requirements
3. Legal Basis and Consent
By signing a petition, voting in a poll, subscribing, donating, or otherwise providing your personal information (such as your name, email address, phone number, and/or postal code), you expressly consent to receive communications from us and our affiliates. These communications may include news, updates, alerts, promotional offers, fundraising appeals, and opportunities to support our work or related causes.
We (or our service providers acting on our behalf) may contact you via email, text message (SMS/MMS), or other electronic means using any platform or provider we choose, including but not limited to Substack, email service providers, text messaging platforms, and any future tools or services we adopt.
You also consent to receive similar communications from our trusted partners, sponsors, and advertisers (third parties) whose products, services, or messages we believe may interest you. These partners may contact you directly by email or text message using the contact information you provided.
You may unsubscribe or opt out of receiving these communications at any time by clicking the unsubscribe link in any email or by replying STOP to any text message. Opting out will not affect your ability to receive important non-promotional notices related to petitions or actions you have already taken.
4. Sharing of Information
We do not sell your personal information. We may share information:
With trusted service providers who help us operate our communications, payment processing, or analytics systems
As required by law or legal process
With partners or affiliates in connection with our mission, fundraising, or related commercial activities
5. Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent to receive communications
Request deletion of your personal information, subject to legal or contractual obligations
6. Data Storage & Security
We take reasonable steps to protect your information, but no system is perfectly secure. Data may be processed or stored outside Canada by our service providers.
7. Relationship with Substack
Please note: Substack’s Terms of Service and Privacy Policy also apply to your use of our Substack publication. This Policy applies to how The Counter Signal uses information you provide to us, while Substack’s policies cover their platform and services.
8. Changes
We may update this Policy from time to time. If changes are material, we will notify you by posting the updated version with a new effective date.
9. Contact Us
If you have questions, requests, or complaints regarding this Policy or your information, please contact us.